If your Huawei smartphone shows the ‘Your device has failed verification and may not work properly’ message out of the blue, there’s no need to panic. In this guide, you will learn some easy fixes to address this issue. Although you may experience data loss, it is assumed that you have already backed up all your files and contacts and you’re good to go.
How to Fix “Your device has failed verification and may not work properly” on Huawei
The top 3 solutions that have helped several Huawei users across the globe are explained in detail in the following sections. On your part, all you need to do is, follow each step carefully, and you’ll get your smartphone back up and running in no time.
Solution 1: Factory Reset Huawei Phone
If your device has failed verification, you will likely see the message on a black screen. On the lower portion of the window, you will see the instructions on what buttons you should press to perform which task.
For the device that has failed verification, you must put it in Recovery Mode, wipe off all its data, and factory reset it. The process is given below:
- When on the message screen, press the Power button.
- If the device boots, long-press the Power button to turn it off.
- Once done, press and hold the Volume Up and Power buttons together until the Huawei logo appears on the screen.
- Next, release the Power button but continue holding down the Volume Up button for another couple of seconds.
- Wait for a few moments until the phone enters Recovery Mode.
- Use the Volume Up and Volume Down buttons to navigate through the available options and highlight Wipe data/factory reset.
- Press the Power button. Note: You can directly tap the Wipe data/factory reset option if your device accepts touches in Recovery Mode.
- Follow the on-screen instructions to continue wiping off the data and performing the factory reset.
- Once the process completes, set up your Huawei phone as a new device and see if the issue is fixed.
Solution 2: Use the Latest Software to Restore Huawei Phone
In this solution, your Huawei phone downloads and installs the most recent operating system. Therefore, it is imperative to ensure the following before proceeding:
- The phone battery is at least 30% charged.
- Your data is backed up.
- You have a stable Wi-Fi connection.
Once all the above points are confirmed, you can follow the steps given below to download and install the latest software to get rid of the “Your device has failed verification and may not work properly” message on your Huawei phone:
- Power off your smartphone.
- Use the genuine USB cable to connect the phone to a computer.
- Press and hold down the Power and Volume Up buttons together until your phone enters the eRecovery Mode.
- Tap Download latest version and recovery. Note: If your phone doesn’t support touch inputs in the eRecovery Mode, you can use the Volume Up and Volume Down buttons to navigate through the available options to highlight Download latest version and recovery, and press the Power button to select.
- Tap Download and recovery on the next screen.
- Tap to select your Wi-Fi network to connect.
- Wait while the latest software is downloaded and installed on your phone, and the phone restarts.
- Once done, check if the “your device has failed verification” message is gone.
Solution 3: Use HiSuite to Restore Huawei Phone
If your Huawei phone shows the “Your device has failed verification and may not work properly” message and all the above solutions fail to work, you can use HiSuite to restore your smartphone.
However, before proceeding, you must ensure the following points:
- Your phone is at least 30% charged.
- Your PC is connected to a stable Wi-Fi network.
- You have already backed up your phone’s data.
Once you find the above factors to be true, you can follow the steps given below to restore your Huawei phone:
- On your PC, use your favorite web browser to download Huawei HiSuite from the https://consumer.huawei.com/en/support/hisuite/ URL.
- Install HiSuite once it is downloaded.
- Power off your Huawei phone.
- Use the genuine USB cable to connect the smartphone to the PC.
- Press and hold down the Volume Up and Power buttons together for a couple of seconds. Note: If you’re using Mate 30 Pro, Mate 30 RS, or any other model that doesn’t have the Volume Up button, you may have to long-press the Power button three to five times with short breaks until the phone powers on.
- Once done, on your PC, launch HiSuite.
- Go to System recovery.
- Click Continue and then click Recover.
- Wait while your Huawei phone is restored to the latest software and restarts automatically.
- Continue using your smartphone normally.
Here are 2 questions that Huawei users usually have when they see “Your device has failed verification and may not work properly”
Q1) Can you keep the data on your Huawei phone when it says “Your device has failed verification and may not work properly”?
A quick answer would be, no, you can’t. This is because, when your device can’t be verified, access to its storage remains restricted. To regain access, you must first follow any of the solutions explained above and fix the issue.
Q2) Why does Huawei phone say, “Your device has failed verification and may not work properly”?
This mostly happens when you attempt to manually modify system files or install unverified system software, probably for testing purposes. If both these conditions are false, your phone might be infected with malware or a harmful virus that has caused it to show the “your device has failed verification message”.
In any case, the solutions given above will help you fix the problem within a few minutes.
Many users see the “your device has failed verification” message on their Huawei phones. If you are one of them, you can wipe all the smartphone’s data and factory reset it or download the latest software by putting it into the eRecovery Mode. If these methods fail, you can use HiSuite to get rid of the “Your device has failed verification and may not work properly” message.