It is the most important thing for many people to restore the WhatsApp backup of the old phone from Google Drive when they get a new phone. However, some Android users complain that WhatsApp gets stuck on 100%, 99%, 98%, 0%, etc. when restoring media. If you are one of those whose WhatsApp gets stuck on restoring media, don’t miss the solutions in this blog.
2 Effective Tricks to Fix “WhatsApp Restoring Media Stuck”
There are 2 tricks that we would like to share with you first. These tricks are offered by the people who have the problem of “WhatsApp restoring media stuck” and are proved to work.
The first trick is to delete the WhatsApp Media folder on your Android phone. Here is how to do it:
Open Files app, and go to sdcard > Android > media > com.whatsapp > WhatsApp > Media, and then delete the Media folder.
The path might be a little different on different Android phones. If you cannot find the Media folder there, check the folder Internal Storage instead of sdcard at the beginning. If you have some data in the Media folder and don’t want to delete them, you can rename this folder to something else.
Now you can reboot your phone, sign in to your WhatsApp account and restore the WhatsApp backup from Google Drive.
If the above method doesn’t work, maybe you can try the trick below which is also a fix for some people, but you have to make sure that your WhatsApp restoring media is really stuck at 100%. Otherwise, there might be data loss.
First of all, you need to disconnect your WhatsApp from Google Drive. Here is how to do it:
- Go to Google Drive website on your computer.
- Click the gear icon at the top right.
- Choose Settings. On the pop-up window, choose “Manage Apps”.
- Scroll down and locate WhatsApp Messenger.
- Click Options and then press on Disconnect from Drive.
After that, reboot your phone. Now you can open WhatsApp, and it will show an error message saying restoration could not be completed. Press the X at the right of the messages and then press Skip. You can go to WhatsApp Settings to set your Google account again and allow auto-backup.
Other Solutions You May Need
In this part, we will offer some solutions based on the factors that we think may make WhatsApp stuck on restoring media.
1. Make Sure You Have No Internet Problem
When you are restoring WhatsApp backup from Google Drive, it requires high internet speed. It could happen that your WhatsApp gets stuck on restoring media if the internet is not stable or is slow. Therefore we recommend that you restore WhatsApp with WiFi instead of cellular data, or try with another WiFi to see if it makes any difference.
2. Check WhatsApp Version
Different WhatsApp versions might cause the media restoring stuck. If the WhatsApp version on your old phone is old, update it to the latest version and then make a backup to Google Drive again. On your new phone, also install the latest WhatsApp and restore the latest WhatsApp backup from Google Drive again. Check whether WhatsApp is stuck on restoring media or not this time.
3. Update Google Play Services
Make sure your Google Play Services are up to date. Google Play Services allows the system to run smoothly and restore everything from Google Drive fully. Just go to Google Play Store and search for Google Play Services. Then update it.
4. Restore from Local Backup
You can try restoring without Google Drive. To do this, you will need to still have your old phone that contains all the WhatsApp media that are not restored.
- Open the Files app and go to Local Storage or SD Card > WhatsApp > Databases.
- Copy the most recent file in this folder to your new device. You can email it to yourself, or you can connect your old phone to your computer using a cable. How you do this is up to you.
- Install WhatsApp on your new phone and verify your phone number.
- When prompted by WhatsApp there is a backup in internal storage or SD card, tap “Restore”. This will restore chats and media from local backup.
5. Use a WhatsApp Transfer Tool
In addition to the backup and restore functions of WhatsApp itself, which can help you transfer WhatsApp data from an old phone to a new phone, there are also many third-party WhatsApp transfer tools that can help you transfer WhatsApp data between different phones, such as AppTrans developed by iMobie. In addition to transferring WhatsApp, this tool can also transfer other apps, such as Line, Viber, Kik, and more.
The most prominent feature of AppTrans is that it can break through the limitations of different OS and transfer WhatsApp data between Android and iOS. Apart from that, it can also back up and restore WhatsApp and other applications. It is free to back up and restore the apps on the phones using the same OS.
If you find WhatsApp restoring media stuck, AppTrans offers 3 methods for you to restore the media successfully: directly transfer the WhatsApp data including media files from the old phone to the new phone, backup the WhatsApp data on the old phone and restore it to the new phone, or restore the WhatsApp backup from Google Drive to the new phone.
AppTrans’s powerful features make it an excellent transfer and management tool for WhatsApp and other apps. If none of the above methods solve the “WhatsApp restoring media stuck” problem for you, AppTrans is worth trying.