6 Solutions to Fix WhatsApp Crashing on iPhone

WhatsApp crashing on iPhone

WhatsApp suddenly getting crashed is not a rare problem. Do you want to know why it happens?

What Might Cause WhatsApp to Crash?

If your WhatsApp has crashed on your iPhone once, it is likely not going to be an issue and is probably a one-off incident. However, if WhatsApp is constantly crashing on your iPhone, then there are many reasons why this could happen. There could be an issue with the version of WhatsApp installed on your iPhone. Alternatively, your iPhone may be glitching and forcing WhatsApp to close since it is recognising WhatsApp as a background application that does not need to run when in reality you are opening it.

Other reasons as to why WhatsApp could crash are not enough RAM. Although iOS is excellent at RAM management, if you have many other background processes running, WhatsApp could be crashing. This article will outline the ways you can repair WhatsApp if it is crashing on your iPhone, starting with the quickest and easiest methods.

Solution 1: Restart WhatsApp

Restarting WhatsApp could fix the glitch that is causing your WhatsApp to crash on your iPhone. To do this, you will need to find all your applications that are open in the background. This can either be done by double-pressing the home button (for devices with home button) quickly or swiping up from the bottom to the middle of the screen (for iPhone X and later). Then, find WhatsApp and close it by swiping up.

Close background Apps on iPhone

Solution 2: Restart iPhone

This is one of the easiest ways of troubleshooting your iPhone if it is having issues with keeping WhatsApp open. Restarting your iPhone will close all processes that are running in the background and then only start those which are necessary. It will clear your iPhone’s RAM, which could solve the issue of low RAM causing WhatsApp to crash. Here is how you can restart your iPhone.

For iPhone with Face ID:

  1. Press and hold either volume button and the side button until the power off slider appears.
  2. Turn off the phone by dragging the slider.
  3. Press and hold the side button until you see the Apple logo.
Restart iPhone with Face ID

For iPhone without Face ID:

  1. Hold down the power button or side button until the slider appears.
  2. Slide the slider to the end and wait for the phone to completely power off.
  3. Hold the power button or side button until the Apple logo appears.
Restart iPhone without Face ID

By restarting, you will also be quitting WhatsApp completely and starting a new instance of WhatsApp on your iPhone, which should help resolve any glitches.

Solution 3: Update WhatsApp

Your iPhone could be running a version of WhatsApp that is either outdated or has some bugs. Although most applications on iPhones are updated automatically, if you have disabled automatic updates, you might have missed multiple WhatsApp updates which are therefore causing it to keep closing on your iPhone. To potentially stop this:

  1. Open the Apple App Store and find WhatsApp.  
  2. Tap on the Update option if it is present. Wait for the update process to finish.
  3. Close the App Store and open WhatsApp.
Update WhatsApp

Solution 4: Update iPhone

One other reason WhatsApp could keep closing on your iPhone is that the version of iOS you are using is no longer compatible with WhatsApp. Although most versions of iOS run WhatsApp perfectly fine, very old versions eventually lose support for the application because it would require more resources and time from WhatsApp to build an application for a version of iOS only a small number of people use. Therefore, if your version of iOS is outdated, you can update it to try and resolve this issue. To update iOS, make sure you have at least 50% battery and you have enough storage capacity. You should also be connected to a stable internet connection. Then:

  1. Open “Settings” and go into “General”.
  2. Tap on “Software Update” and if presented with the option, choose to Download and Install to update your iPhone software.
  3. Once downloaded, tap “Install” and then enter your passcode.
Update iPhone software

If you cannot update your iPhone using this method, you can update it using iTunes. This is a more complicated process and requires more steps but has a high chance of updating your iPhone where it is not possible to do it with just your iPhone.

After having installed the latest version of iTunes on your PC:

  1. Open iTunes and connect your phone to your PC using a data transfer cable.
  2. Locate your iPhone in iTunes by finding the phone symbol and then click on it.
  3. Choose the “Update” option under summary.
Update iPhone via iTunes

Once the update has been installed on your iPhone, try using WhatsApp again. If the error is still happening, move on to solution 5.

Solution 5: Uninstall and Reinstall WhatsApp

The next solution you can try is to remove WhatsApp from your phone and then reinstall it. If you have tried all the previously mentioned solutions and your WhatsApp is still crashing it is likely due to a message or media file you received that is causing your WhatsApp to crash. This can happen if there are characters that were sent to you on a chat that iOS is incapable of registering or processing, so it results in the application crashing. To solve this, uninstall and reinstall WhatsApp.

This can be done quite easily and if you have recently created a backup of the messages/information on your WhatsApp account, you can restore from that backup and get your messages and WhatsApp data back.

Find the WhatsApp application on your iPhone and hold onto it until you get the option to remove the app. Wait for the application to uninstall and then go into the App Store. Search for WhatsApp and install it.

Uninstall WhatsApp

Once you have installed WhatsApp, you will be able to restore from a backup if you log into WhatsApp using the same phone number as before.

Restore WhatsApp from iCloud

Solution 6: Restore iPhone from a Previous Backup via iTunes

One possible cause of WhatsApp constantly crashing on your iPhone is the incompatibility with the other apps on your iPhone. If there is such an app, it might be forcing WhatsApp to close every time you try to open the application or use the app. Restoring your iPhone to a previously created backup via iTunes could resolve this issue but obviously, you will need a backup you have created previously to do so. If you have a backup:

  1. Open iTunes on your PC and make sure it is up to date.
  2. Connect your iPhone to the PC via a data transfer cable and open the iPhone in iTunes.
  3. Click on “Restore Backup” in the backup section of iTunes, which can be located under general or summary.
  4. Select the backup you wish to restore your iPhone from and enter the password for the backup if it is encrypted.
  5. Wait for the restoration process to complete.
Restore iPhone from iTunes backup

Unfortunately, using this method will result in you losing some of your data so if you would like to create a backup of your photos/videos before using this solution, then you can do so.


We hope this article has solved the problem of WhatsApp keeping on closing automatically on iPhone. This guide is one of many that we have published regarding WhatsApp issues and how you can solve them so if you are facing other issues with WhatsApp, make sure you check them out.

Michael Yang

Michael Yang

Michael is the founder of ClarifyHow and has also been a test engineer for phones and computers since 5 years ago. He gets various problems while working and fixes most of them by himself or his colleagues, so he would like to share his experience and knowledge.

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